Privacy Policy Why the gap between interactions is where burnout actually begins I know what it feels like to put your voice back on. You just finished a hard call. Someone was angry. Or crying. Or both. The kind of call that stays with you long after you've hung up. And before you could take a real breath — the next call came in. So you did what every customer service rep learns to do. You pushed it down. You reset your voice. You answered. Nobody saw that. But you felt it.