Refund Policy

1. Pilot Program Purchases

Full Refund Eligibility

A full refund is available for pilot program purchases if both of the following conditions are met:

• Your refund request is submitted within forty-eight (48) hours of purchase
• Portal access has not yet been delivered or shared with your team

If either condition is not met, no refund will be issued. Portal access is considered delivered at the time the access link is sent to your designated contact.

No Refund After Access is Granted

Once portal access has been delivered and the 30-day pilot period has begun, no refunds, partial refunds, or credits will be issued. This applies regardless of usage level or employee adoption during the pilot period.

2. Subscription Plans

For clients who choose to continue with a paid subscription following their pilot:

• No prorated refunds will be issued for unused portions of a subscription period
• You retain full access through the end of your current paid billing period
• Cancellations must be submitted at least forty-eight (48) hours before your renewal date to avoid the next charge

To cancel your subscription, email hello@safeinside.co. We will confirm your cancellation within one business day.

3. Satisfaction Commitment

If you have concerns about the quality or delivery of our services during your pilot period, please contact us at hello@safeinside.co within the first fourteen (14) days of your pilot. We will work with you to address any issues with content, access, or delivery.

Our goal is for your team to have a genuine experience with the product. If something isn't working on our end, we want to know and we will make it right.

4. Delivery Guarantee

If SafeInside fails to deliver portal access within the agreed-upon timeframe due solely to our own material error, a full refund of the purchase price will be issued as the client's sole and exclusive remedy.

5. Chargebacks

We take chargebacks seriously. If a chargeback is filed after portal access has been delivered, we will provide evidence of delivery and service fulfillment to Stripe. We encourage you to contact us directly at hello@safeinside.co before initiating a chargeback so we can resolve any issues promptly.

6. How to Request a Refund

To request a refund, contact us at:

Please include your organization name, purchase date, and the reason for your request. Eligible refunds will be processed within five to ten (5–10) business days to your original payment method.